Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At Dicoshop we aim to despatch your goods the same working day, or failing that the following working day. You will receive a further email when your order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.
We have two shipping methods for overseas delivery: INTERNATIONAL AIRMAIL and TRACKED FEDEX COURIER. The prices for these services are listed in the tables below.
INTERNATIONAL AIRMAIL: (Using Royal Mail in association with their international partners). At the current time because of logistical and timescale difficulties caused by the Covid-19 outbreak, this service is ONLY available to EUROPEAN UNION (EU) COUNTRIES. This is a very reliable service and you should receive your order within 2 weeks of dispatch. If you have still not received your order within this time, we ask you to check at your local postal office in case the parcel has been left there if you were out when they attempted delivery. On rare occasions it might take slightly longer for a parcel to be delivered if there is a delay at customs.
FEDEX TRACKED COURIER SERVICE This is a premium service. It is currently the only shipping option available to customers outside the EU, but is also available as a premium service within the EU if you need your goods quickly, or prefer the added reliability of a tracked service. If your order is dispatched using this service this will take either 1-3 working days (USA/Europe) or 2-5 working days (Worldwide) from the dispatch date and will require a signature on arrival. Once your order is dispatched, you should receive an email from FedEx with tracking information so that you can track your order online. If you do not receive an email from FedEx, please email our customer service department on email@example.com and they will be able to provide you with the tracking number.
We cannot be held responsible for any customs taxes and charges which you may be charged. Please contact customs and excise for further details.
International Postage and Packaging Pricing
European delivery is split into two regions - European Union and Rest of Europe. Please see below for full details of country categorisation.
|Order Product Value|
|Airmail (EU Only)||FedEx Priority (EU & Rest of Europe)|
|Up to £24.99||£7.50||£19.99|
|£100 - £199.99||Not Available||£34.99|
For delivery purposes, the European Union region includes the following 27 EU member states and Monaco:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Vatican City
Our North America delivery region includes the United States of America and Canada
|Order Product Value||FedEx Priority Delivery Price|
|up to £24.99||£17.99|
|£25 - £49.99||£19.99|
|£50 - £99.99||£24.99|
Rest of The World
|Order Product Value||FedEx Priority Delivery Price|
|up to £24.99||£29.99|
|£25 - £49.99||£34.99|
|£50 - £99.99||£39.99|
International delivery - exemptions, taxes and surcharges
The customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order.
If the customer is unable to or refuses to accept a parcel (except where it is damaged or faulty), the customer will be responsible for any customs fees or delivery charges incurred by us. Any charges will be deducted from any goods refund.
Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.
Please note - orders to China, Hong Kong & Taiwan must be sent via FedEx Express and must be below £100 in value
Due to strict import regulations, we are only able to send orders below £100 to China and its provinces unless an Importer Customs Registration code is provided. All orders must therefore be sent via our FedEx service.
Please note - we cannot send orders to Russia, Ukraine or Indonesia
Due to Russian custom authorities rejecting all imports to private addresses we have been forced to suspend services to the Russian Federation.
Unfortunately we have been forced to stop sending parcels to Ukraine and Indonesia due to the high occurrence of fraudulent transactions originating from addresses in these countries.
Due to international sanctions or operational issues, we are also unable to ship to Libya, Somalia, Syria, Venezuela or Yemen at this time.
To our many valued customers from these countries, we can only apologise for any inconvenience. Obviously we regret the loss of your business with us, and we are sorry to have to disappoint you. We hope you understand.